![]() Created various Reports and Dashboard with Tableau and Power BI to assist managers to better utilize Salesforce cloud as a Sales Cloud, Marketing Cloud, Service Cloud and Analytics Cloud.Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements. Analyze Business Requirements from Black Box testing perspective.Worked with Product Owners to prepare the Backlog for Refinement by breaking down larger User Stories, resulting in improved Sprint Planning session.Involved in the Web Services Integration to connect with the different Applications including SAP ERP.Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.Participated in requirement gathering by following various requirement elicitation techniques and collect requirements from stakeholders and business users and documented BRD, FRD, NFRD, URS and Use Cases.Developed & executed a product strategy to launch a product in 3 months worked with engineers to create user stories in JIRA, prioritized backlog & tracked sprint progress to ensure timely completion.Led initiative on contract portfolio data analysis to provide recommendations to Sales team for renegotiating contract pricing towards improving margin compared to DAT benchmarks.Created multiple SQL dashboards such as Shipper Dashboard in Metabase to analyze and track leading business KPIs.Administered and monitored the company’s Salesforce CRM application.Developed and implements both the time dependent and time independent workflows as per the requirement.Developed and configured various custom reports and report folders for different user profiles. Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.Experience in developing custom objects and work-flow business rules. ![]()
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